Delivery Info

Contents

1. Stock Status & Pre-Orders

• If an item is marked “In Stock”, see the Delivery Time tab on the product page for the typical lead time.
• If an item is not in stock, the red box shows a due date (when it’s expected back in stock). Once received, delivery follows the normal timeframe.
• Items with a due date are available for Pre-Order and will be dispatched as soon as they’re back in stock.
• If an item is Made-to-Order, the status box will state this, and the Delivery Information tab will show the estimated lead time.

2. Where We Deliver

• Free delivery to most of England & Wales, and many areas of Scotland.
• Surcharges may apply for Scottish Highlands, Islands and remote postcodes.
• Addresses in congestion/ULEZ/LEZ zones may incur a surcharge (we’ll advise before dispatch).
• Off-shore restriction: we cannot deliver glass or marble furniture off-shore.

3. Where We Don’t Deliver

We do not deliver to: Northern Ireland, Channel Islands, Shetland, Isle of Wight, Isle of Man, Isles of Scilly, Orkney Islands, and other off-shore locations not serviced by our couriers.

We can deliver to the nearest mainland port for onward shipping.

4. Delivery Times

• Delivery times vary by supplier, shown on each product’s Delivery Information tab.
• If the lead time will be longer than stated, we’ll let you know. If you prefer not to wait, you can cancel for a full refund.
• Deliveries operate Monday–Friday (excluding bank holidays). Scotland/remote areas may take longer.
• All dates are estimates and may change due to traffic, weather or courier issues.

5. Arranging Delivery

• When your order is ready, the delivery company will call/text/email to book a date.
• You’ll usually receive the first available date, with AM/PM slots where offered.
• Delivery is made to the address on your order. Address changes may incur a fee.
• Multiple items:
  • From the same supplier — shipped together when possible.
  • From different suppliers — sent separately and may arrive on different days.

6. How Goods Are Delivered

• Most deliveries are a one-man service to ground floor / your door.
• Please arrange help for heavy items. Two-man delivery may be available at an extra charge.
• Some items require self-assembly.
• Customers are responsible for disposing of packaging.

7. Pallet Deliveries (Kerbside)

• Pallet services are kerbside only to the nearest safe point.
• The pallet will be left with you.

8. Delivery Access

• If delivery to a room of choice has been agreed, you must ensure clear access.
• If doors/windows need removing, this must be arranged by you at your own cost and risk.
• Please notify us of any access restrictions before delivery.

9. Re-Deliveries & Failed Deliveries

• Once a delivery is booked and confirmed, you must be available. A re-delivery charge will apply if the delivery fails (may be up to £150).
• If you cancel your order after a failed delivery, your refund will be minus the failed delivery cost.
• Drivers may attempt to leave the order with a neighbour (not guaranteed). Let us know if you prefer they do not.
• If the delivery team is delayed due to circumstances outside their control, compensation cannot be offered.

9.1 Cancelling an Order After Dispatch

• You may cancel your order at any time before dispatch for a full refund.
• Once an order has been dispatched and is with the courier, it can no longer be cancelled free of charge.
• If you choose to cancel after dispatch, a cancellation and return fee will apply to cover:
  • The courier’s outbound delivery cost
  • The courier’s return transport cost
  • Any applicable handling/restocking fees
• These fees vary according to item size/weight and will be deducted from your refund once the goods have returned to the warehouse.

10. Property Protection & Damage Claims

• Drivers will take reasonable care but cannot remove doors/windows or move existing furniture.
• Heavy/oversized items may require a two-man service or assistance on delivery.
• Report any property damage within 48 hours with photos/video (CCTV/Ring footage welcome).
• If damage is confirmed as caused during delivery, we will arrange a repair or make a reasonable contribution.
• Pre-existing damage, wear and tear, or damage caused by limited/unprotected access is excluded.
• “Not noted on paperwork” will not invalidate a claim if evidence is supplied promptly.
• We cannot be liable for consequential losses (missed appointments, loss of use, etc.).